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Account Representative / Manager

Colombia Temporal COP4,000,000 - COP4,000,000 por mes (COP48,000,000 por año) Trabajo Remoto Descripción de Vacante
The Account Manager will act as a key commercial and relationship-building point of contact for prospective and existing clients. This role is highly proactive, focused on driving registrations, nurturing customer relationships, increasing engagement, and ensuring long-term satisfaction. Rather than reactive support, the position emphasizes ownership of accounts, follow-ups, and performance accountability.

Fecha de publicación 05/05/2026

  • Advanced / Professional English
  • Minimun 2 years of experience in Account Manager / Customer Service roles

Acerca de nuestro cliente

Our client is a mid-sized organization operating within the Business Services sector. They specialize in delivering innovative and effective solutions to their clients and are recognized for their strong focus on quality and customer service.

Descripción

  • Managing Inbound Communications: Proactively handle inbound calls, emails, and messages, identifying customer needs and converting inquiries into registrations.
  • Account Ownership & Client Engagement: Manage a portfolio of prospective and active customers, maintaining ongoing communication to build trust, loyalty, and retention.
  • Customer Onboarding & Growth: Register new customers, schedule trial classes, perform structured follow-ups, and guide clients through the decision-making process.
  • Issue Resolution & Relationship Management: Address concerns or complaints with a solution-oriented mindset, de-escalating situations while protecting the customer relationship and business objectives.
  • CRM & Data Management: Accurately maintain customer information, interaction notes, and pipeline status in CRM systems.
  • Process & Script Adherence: Follow established communication frameworks while adapting conversations to maximize conversion and customer satisfaction.}
  • Performance & Revenue Targets: Consistently achieve KPIs related to account conversion, registration goals, follow-up effectiveness, response times, and overall customer satisfaction.

Perfil buscado (h/m)

  • Minimun 2 years of experience in Account Management, Sales, or Customer Success, with a strong focus on conversion and relationship building.
  • Excellent spoken and written English communication skills, confident in handling calls, emails, and digital channels.
  • A commercial and results-driven mindset, comfortable working with KPIs, follow-ups, and registration targets.
  • Strong ability to manage objections, resolve issues, and maintain long-term client relationships.
  • Experience using CRM systems and the ability to work independently in a remote environment.

Qué Ofrecemos

  • Permanent employment contract through Michael Page Colombia
  • Fully remote position based in Colombia
  • Monthly connectivity allowance of COP $300,000
  • Access to 70+ wellness and benefits programs provided by Michael Page
Contacto
Cristina Ortega
Ingresar referencia para vacante
JN-052026-7010526

Resumen de empleo

Sector
Sales
Sub Sector
Gerente de Cuenta
Sector
Business Services
Ubicación
Colombia
Tipo de Trabajo
Temporal
Nombre del consultor
Cristina Ortega
Job Reference
JN-052026-7010526
Modalidad de empleo
Trabajo Remoto

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