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Customer Service Representative

Bogotá Temporal COP4,300,000 - COP4,500,000 por mes (COP51,600,000 - COP54,000,000 por año) Descripción de Vacante
We are looking for a skilled Customer Service Representative to join our team in Bogotá. This role requires a professional with experience in the life science industry to handle customer inquiries and ensure satisfaction.

Fecha de publicación 24/02/2026

  • Advanced English proficiency (C1 level) in both communication and writing
  • 1 to 2 years of experience in Customer Service or in a similar role

Acerca de nuestro cliente

The hiring company operates in the life science industry and is a small-sized organization. To offering innovative solutions and maintaining high standards in customer satisfaction.

Descripción

  • Enter and verify customer orders received by phone, mail, email, or fax for the various organizations served by Customer Service.
  • Communicate relevant information to customers in a timely manner (products nearing expiration, incorrect product codes, incorrect prices, operational issues, etc.).
  • Address various customer inquiries or direct them to the appropriate resource
  • Manage orders according to requests from the Operations team (order allocation, release, cancellation).
  • Follow up with the Finance department regarding the order release process.
  • Follow up with the 3PL provider and customers when orders are delayed or missing items.
  • Ensure that the different reports and lists required by customers or the department are kept up to date.
  • Escalate complaints to the appropriate personnel and communicate issues or improvement opportunities to the relevant departments.
  • Participate in departmental meetings, activities, and efforts to achieve performance indicators.
  • Send notifications to customers.
  • Perform various administrative tasks related to the department, as well as any other tasks required to meet business needs.



Perfil buscado (h/m)

A successful Customer Service Representative should have:

  • Advanced proficiency in the English language is required, both in written and verbal communication.
  • Prior experience in the life science, BPO and Logistics industrys or a related field.
  • Basic knowledge of Portuguese.
  • Strong communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Attention to detail and excellent organizational skills.
  • Proficiency in relevant computer software and systems.



Qué Ofrecemos

  • Opportunity to work in the life science industry in Bogotá.
  • Temporary position with potential for professional growth.
  • Engage with excellent team environment.
  • Hybrid work model.



Contacto
María Andrea Ramírez
Ingresar referencia para vacante
JN-022026-6955922

Resumen de empleo

Sector
Supply Chain & Procurement
Sub Sector
Servicio al Cliente
Sector
Healthcare / Pharmaceutical
Ubicación
Bogotá
Tipo de Trabajo
Temporal
Nombre del consultor
María Andrea Ramírez
Job Reference
JN-022026-6955922

En Michael Page creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión ni orientación sexual o por cualquier otro aspecto que pudiera ser considerado excluyente.