GCO - Bilingüe

Bogotá Temporal Descripción de Vacante
The role leads the Global Customer Operations team, ensuring accurate and timely customer service and sales support through order management, performance analysis, and staff development. It involves supervising daily operations, training, and compliance with internal procedures while driving continuous improvement in service delivery.

Fecha de publicación 23/10/2025

  • Come work for an international company from the health industry in the GCO Dept.
  • We offer a Hybrid work, going to the office once a week, in Bogotá, COP 4.5M

Acerca de nuestro cliente

A dynamic, global organization committed to excellence in customer operations, offering growth, innovation, and impactful leadership opportunities in supply chain.

Descripción

Here are the key responsibilities for the Global Customer Operations Associate Supervisor role:

  • Lead and manage the Global Customer Operations team to ensure timely and accurate customer service.
  • Oversee staff selection, training, development, and shift coverage.
  • Develop and maintain documentation such as SOP's, work instructions, and training records.
  • Monitor and analyze performance metrics to identify strengths and areas for improvement.
  • Manage employee performance, including evaluations, improvement plans, and disciplinary actions.
  • Ensure compliance with internal policies and contribute to continuous improvement efforts.

Perfil buscado (h/m)

Bilingual (En & Sp) proactive leader with strong communication skills, proven experience in customer service or call center environments, and a talent for team development.

Qué Ofrecemos

Work in a multinational health company. Hybrid work with only one day in the office per week. Monthly salary of COP 4.5 M. Obra o labor contract for 6 months with the possibility to extend it for 6 more.

Contacto
Carlos Correa
Ingresar referencia para vacante
JN-102025-6866204

Resumen de empleo

Sector
Sales
Sub Sector
Asistente de Categoría
Sector
Healthcare / Pharmaceutical
Ubicación
Bogotá
Tipo de Trabajo
Temporal
Nombre del consultor
Carlos Correa
Job Reference
JN-102025-6866204

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