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Bilingual Account Representative

Colombia Temporal Trabajo Remoto Descripción de Vacante
The Account Manager will act as a key commercial and relationship-building point of contact for prospective and existing clients. This role is highly proactive, focused on driving registrations, nurturing customer relationships, increasing engagement, and ensuring long-term satisfaction. The position emphasizes ownership of accounts, follow-ups, and performance accountability.

Fecha de publicación 03/06/2026

  • Advanced / Professional English (C1)
  • 2 years of experience in Customer Service roles

Acerca de nuestro cliente

The hiring company is a small-sized business operating in the Business Services industry. They prioritize client satisfaction and are known for their innovative approach to customer service solutions. Their team is committed to providing efficient and tailored services to meet client needs.

Descripción

- Managing Inbound Communications: Proactively handle inbound calls, emails, and messages, identifying customer needs and converting inquiries into registrations.

- Account Ownership & Client Engagement: Manage a portfolio of prospective and active customers, maintaining ongoing communication to build trust, loyalty, and retention.

- Customer Onboarding & Growth: Register new customers, schedule trial classes, perform structured follow-ups, and guide clients through the decision-making process.

- Issue Resolution & Relationship Management: Address concerns or complaints with a solution-oriented mindset, de-escalating situations while protecting the customer relationship and business objectives.

- CRM & Data Management: Accurately maintain customer information, interaction notes, and pipeline status in CRM systems.

- Process & Script Adherence: Follow established communication frameworks while adapting conversations to maximize conversion and customer satisfaction.

- Performance & Revenue Targets: Consistently achieve KPIs related to account conversion, registration goals, follow-up effectiveness, response times, and overall customer satisfaction.

Perfil buscado (h/m)

A successful Account Representative should have:

  • Advanced / Professional English
  • Proven experience in customer service or account management.
  • Strong communication and interpersonal skills.
  • A proactive approach to problem-solving and client engagement.
  • Ability to work independently and meet deadlines.
  • Familiarity with CRM systems and other relevant software.



Qué Ofrecemos

· Permanent employment contract through Michael Page Colombia.

· Remote position based in Colombia.

· Connectivity allowance of COP $300,000

· Access to 70+ wellness benefits provided by Michael Page.Regular Season:

Monday to Thursday: 10:00 AM - 7:00 PM (1-hour lunch break)

Friday: 10:00 AM - 6:00 PM (1-hour lunch break)

Saturday: 9:30 AM - 2:30 PMCamp Days:

Monday to Friday 8:30am to 5:30pm (1-hour lunch break)

Saturday: 10:00am to to 2:00pm

OR Sunday: 12:00pm to 4:00pm

Contacto
Cristina Ortega
Ingresar referencia para vacante
JN-062026-7032021

Resumen de empleo

Sector
Sales
Sub Sector
Ventas
Sector
Business Services
Ubicación
Colombia
Tipo de Trabajo
Temporal
Nombre del consultor
Cristina Ortega
Job Reference
JN-062026-7032021
Modalidad de empleo
Trabajo Remoto

En Michael Page creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión ni orientación sexual o por cualquier otro aspecto que pudiera ser considerado excluyente.