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Bilingual Account Representative

Colombia Temporal COP3,400,000 - COP3,600,000 por mes (COP40,800,000 - COP43,200,000 por año) Trabajo Remoto Descripción de Vacante
The Account Manager will act as a key commercial and relationship-building point of contact for prospective and existing clients. This role is highly proactive, focused on driving registrations, nurturing customer relationships, increasing engagement, and ensuring long-term satisfaction. The position emphasizes ownership of accounts, follow-ups, and performance accountability.

Fecha de publicación 12/11/2026

  • Advanced English Proficiency
  • 2 years of experience in Customer Service / Sales

Acerca de nuestro cliente

Our client is a US based organization focused on delivering educational services and learning experiences for students and families. Operating in a dynamic, customer-centric environment, the company places strong emphasis on customer experience, ongoing engagement, and building long-term relationships that support growth and client satisfaction.

Descripción

- Managing Inbound Communications: Proactively handle inbound calls, emails, and messages, identifying customer needs and converting inquiries into registrations.

- Account Ownership & Client Engagement: Manage a portfolio of prospective and active customers, maintaining ongoing communication to build trust, loyalty, and retention.

- Customer Onboarding & Growth: Register new customers, schedule trial classes, perform structured follow-ups, and guide clients through the decision-making process.

- Issue Resolution & Relationship Management: Address concerns or complaints with a solution-oriented mindset, de-escalating situations while protecting the customer relationship and business objectives.

- CRM & Data Management: Accurately maintain customer information, interaction notes, and pipeline status in CRM systems.

- Process & Script Adherence: Follow established communication frameworks while adapting conversations to maximize conversion and customer satisfaction.

- Performance & Revenue Targets: Consistently achieve KPIs related to account conversion, registration goals, follow-up effectiveness, response times, and overall customer satisfaction.

Perfil buscado (h/m)

  • Minimum of 2 years of customer service experience.
  • Advanced English proficiency.
  • Experience managing customer relationships and follow-up activities.
  • Experience handling calls, emails, or other customer communication channels.
  • Ability to manage multiple customer interactions and maintain consistent follow-ups.
  • Experience working with CRM platforms or customer management tools.



Qué Ofrecemos

  • Permanent employment contract through Michael Page Colombia.
  • 100% remote position based in Colombia.
  • Competitive salary (to be discussed during the process).
  • Monthly connectivity allowance of COP $250,000.
  • Access to 70+ wellness benefits provided by Michael Page.



Schedule:Regular Season Schedule (Miami Time)

  • Operations run Monday through Saturday.
  • Employees have one rotating day off during the week.
  • Most weeks consist of 4 weekdays + Saturday.
  • Weekday shifts vary between:
    • 9:00 AM - 7:00 PM
    • 9:45 AM - 7:45 PM
  • Saturday schedule:
    • 9:30 AM - 3:30 PM



Camp Days Schedule (Miami Time)

  • During camp periods, schedules may shift to:
    • 8:30 AM - 6:30 PM
  • Occasional Sunday shifts:
    • 11:00 AM - 5:00 PM
  • Employees who work on Sunday will not work on Saturday that week.
Contacto
Cristina Ortega
Ingresar referencia para vacante
JN-112026-7144786

Resumen de empleo

Sector
Sales
Sub Sector
Servicios
Sector
Business Services
Ubicación
Colombia
Tipo de Trabajo
Temporal
Nombre del consultor
Cristina Ortega
Job Reference
JN-112026-7144786
Modalidad de empleo
Trabajo Remoto

En Michael Page creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión ni orientación sexual o por cualquier otro aspecto que pudiera ser considerado excluyente.