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Bilingual Customer Service Representative

Colombia Temporal Descripción de Vacante
The Account Manager will act as a key commercial and relationship-building point of contact for prospective and existing clients. This role is highly proactive, focused on driving registrations, nurturing customer relationships, increasing engagement, and ensuring long-term satisfaction. The position emphasizes ownership of accounts, follow-ups, and performance accountability.

Fecha de publicación 19/08/2026

  • Advanced English Proficiency Requiered
  • 2 years of experience in sales or customer service

Acerca de nuestro cliente

Empresa del sector de servicios empresariales ubicada en USA.

Descripción

- Managing Inbound Communications: Proactively handle inbound calls, emails, and messages, identifying customer needs and converting inquiries into registrations.

- Account Ownership & Client Engagement: Manage a portfolio of prospective and active customers, maintaining ongoing communication to build trust, loyalty, and retention.

- Customer Onboarding & Growth: Register new customers, schedule trial classes, perform structured follow-ups, and guide clients through the decision-making process.

- Issue Resolution & Relationship Management: Address concerns or complaints with a solution-oriented mindset, de-escalating situations while protecting the customer relationship and business objectives.

- CRM & Data Management: Accurately maintain customer information, interaction notes, and pipeline status in CRM systems.

- Process & Script Adherence: Follow established communication frameworks while adapting conversations to maximize conversion and customer satisfaction.

- Performance & Revenue Targets: Consistently achieve KPIs related to account conversion, registration goals, follow-up effectiveness, response times, and overall customer satisfaction.

Perfil buscado (h/m)

  • Minimum 2 years of experience in Account Management, Sales, Customer Success, or Client Relationship Management.
  • C1 English proficiency (written and verbal) with excellent communication, negotiation, and interpersonal skills.
  • Proven ability to manage customer accounts, build long-term relationships, and drive client engagement and retention.
  • Experience handling inbound inquiries, customer onboarding, follow-ups, and converting leads into registrations or sales opportunities.
  • Strong knowledge of CRM systems, data management, and pipeline tracking with high attention to detail.
  • Results-oriented mindset with a track record of achieving KPIs, revenue targets, customer satisfaction goals, and effective issue resolution.

Qué Ofrecemos

  • Permanent employment contract through Michael Page Colombia.
  • 100% Remote position based in Colombia.
  • Connectivity allowance of COP $300,000
  • Access to 70+ wellness benefits provided by Michael Page.
  • Schedule:



Regular Season:

Monday to Thursday: 10:00 AM - 7:00 PM (1-hour lunch break)

Friday: 10:00 AM - 6:00 PM (1-hour lunch break)

Saturday: 9:30 AM - 2:30 PMCamp Days:

Monday to Friday 8:30am to 5:30pm (1-hour lunch break)

Saturday: 10:00am to to 2:00pm

OR Sunday: 12:00pm to 4:00pm

Contacto
Cristina Ortega
Ingresar referencia para vacante
JN-082026-7086653

Resumen de empleo

Sector
Sales
Sub Sector
Gerente de Cuenta
Sector
Business Services
Ubicación
Colombia
Tipo de Trabajo
Temporal
Nombre del consultor
Cristina Ortega
Job Reference
JN-082026-7086653

En Michael Page creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión ni orientación sexual o por cualquier otro aspecto que pudiera ser considerado excluyente.